The DC has resolved the cooling issue. We are continuing to monitor the temperature.
Posted May 20, 2026 - 11:16 EDT
Update
We are continuing to monitor the status of the cooling and adjusting as needed.
Posted May 19, 2026 - 13:01 EDT
Update
Temperatures remain stable. We will continue to monitor the status of the cooling in the datacenter.
Posted May 19, 2026 - 07:01 EDT
Update
Temperatures remain stable. We are continuing to monitor the status.
Posted May 19, 2026 - 00:50 EDT
Update
We are continuing to monitor the temperatures in the environment. If customers are still seeing issues, please call into our NOC to report the issue.
Posted May 18, 2026 - 23:16 EDT
Monitoring
Temperatures have stabilized, but we are continuing to monitor the situation.
Posted May 18, 2026 - 22:23 EDT
Update
We are continuing to work on a fix for this issue.
Posted May 18, 2026 - 21:23 EDT
Update
Equipment is still recovering
Posted May 18, 2026 - 20:57 EDT
Update
Cooling issues are being addressed. Impacted equipment is being restored.
Posted May 18, 2026 - 20:34 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 18, 2026 - 20:14 EDT
Investigating
There is a cooling issue at the datacenter that has caused some equipment to overheat that is affecting accessibility of some hosted customer's VMs. We are working with the datacenter to rectify the issue as quickly as possible.