PIT01 - High Internet Latency
Investigating - At approximately 5:20PM EDT, we experienced a period of very high latency on our primary internet carrier for several minutes. The connection has stabilized. We are currently investigating the root cause.
Jul 20, 2026 - 17:31 EDT
Uptime over the past 90 days. View historical uptime.
Cloud Applications Operational
90 days ago
100.0 % uptime
Today
LogicMonitor Monitoring Operational
90 days ago
100.0 % uptime
Today
Proofpoint E-Mail Security Operational
90 days ago
100.0 % uptime
Today
Mailstore Mail Archiving Operational
90 days ago
100.0 % uptime
Today
FileCloud File Sharing Operational
90 days ago
100.0 % uptime
Today
Horizon DaaS Operational
90 days ago
100.0 % uptime
Today
Anchor FileSync Operational
90 days ago
100.0 % uptime
Today
Security Operational
90 days ago
99.95 % uptime
Today
Graylog Operational
90 days ago
100.0 % uptime
Today
XSOAR Operational
90 days ago
100.0 % uptime
Today
GuardiCore Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Jira Service Management Email Requests Operational
90 days ago
99.95 % uptime
Today
Jira Service Management Jira Service Management Web Operational
90 days ago
99.87 % uptime
Today
Jira Service Management Service Portal Operational
90 days ago
99.86 % uptime
Today
Jira Service Management Signup Operational
90 days ago
99.95 % uptime
Today
Jira Service Management Authentication and User Management Operational
90 days ago
99.95 % uptime
Today
PIT01 (Pittsburgh, PA) Operational
90 days ago
99.99 % uptime
Today
Virtual Infrastructure Operational
90 days ago
99.98 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
99.98 % uptime
Today
Internet Connectivity Operational
90 days ago
99.99 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealVoice SIP Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
Co-Lo Operational
90 days ago
100.0 % uptime
Today
CMH01 (Columbus, OH) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
Co-Lo Operational
90 days ago
100.0 % uptime
Today
ATL01 (Atlanta, GA) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
STL01 (St. Louis, MO) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
PHL01 (Philadelphia, PA) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
PHX01 (Phoenix, AZ) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
TPA01 (Tampa, FL) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
External Cloud Applications - Duo Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo SSO Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo SMS Message Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Phone Support Operational
90 days ago
100.0 % uptime
Today
Duo Email Support Operational
90 days ago
100.0 % uptime
Today
Duo Cloud PKI Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Internet Carrier Scheduled Maintenance Aug 6, 2026 01:00-07:00 EDT

One of our Internet service providers will be performing scheduled maintenance that may impact one of our Internet connection. During this period, network traffic will automatically fail over to our redundant provider to maintain connectivity. Users may experience a brief interruption or increased latency during the failover process. Full redundancy will be restored once the vendor's maintenance activities are complete.
Posted on Jul 01, 2026 - 08:17 EDT
Jul 21, 2026

No incidents reported today.

Jul 20, 2026
PIT01 - Datacenter Power Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 06:00 EDT
Scheduled - The datacenter at our PIT01 location is continuing their power maintenance. They will be performing maintenance on the B-side power. The RedHelm Cloud equipment is fully redundant, so no impact is expected. However, customers that have equipment that does not have redundant power will be impacted by this maintenance.
Jul 2, 11:27 EDT
Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026
PIT01 - High Internet Latency
Postmortem - Read details
Jul 16, 12:41 EDT
Resolved - The failback to our primary carrier is complete. Internet access through our primary carrier is stable.
Jul 7, 21:44 EDT
Monitoring - Our primary carrier has reported that their issue is resolved. We will fail back to our primary carrier on Tuesday, July 7th at 8 PM EDT.
Jul 7, 01:54 EDT
Update - We are still waiting for our primary carrier to resolve their issue. Internet remains stable on our secondary carrier. We will remain on our secondary carrier until the issue is resolved.
Jul 6, 18:49 EDT
Update - The carrier has identified our latency as part of a higher-level issue that they are still investigating. The internet remains stable on our secondary carrier. We will provide additional updates are they are available.
Jul 6, 13:05 EDT
Investigating - We started experiencing high latency with our primary internet carrier in the PIT01 datacenter. We have failed over to our secondary carrier and internet appears stable. The root cause is being investigated.
Jul 6, 10:25 EDT
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