Cooling issue at the datacenter
Update - Temperatures remain stable. We are continuing to monitor the status.
May 19, 2026 - 00:50 EDT
Update - We are continuing to monitor the temperatures in the environment. If customers are still seeing issues, please call into our NOC to report the issue.
May 18, 2026 - 23:16 EDT
Monitoring - Temperatures have stabilized, but we are continuing to monitor the situation.
May 18, 2026 - 22:23 EDT
Update - We are continuing to work on a fix for this issue.
May 18, 2026 - 21:23 EDT
Update - Equipment is still recovering
May 18, 2026 - 20:57 EDT
Update - Cooling issues are being addressed. Impacted equipment is being restored.
May 18, 2026 - 20:34 EDT
Identified - The issue has been identified and a fix is being implemented.
May 18, 2026 - 20:14 EDT
Investigating - There is a cooling issue at the datacenter that has caused some equipment to overheat that is affecting accessibility of some hosted customer's VMs. We are working with the datacenter to rectify the issue as quickly as possible.
May 18, 2026 - 20:14 EDT
Uptime over the past 90 days. View historical uptime.
Cloud Applications Operational
90 days ago
100.0 % uptime
Today
LogicMonitor Monitoring Operational
90 days ago
100.0 % uptime
Today
Proofpoint E-Mail Security Operational
90 days ago
100.0 % uptime
Today
Mailstore Mail Archiving Operational
90 days ago
100.0 % uptime
Today
FileCloud File Sharing Operational
90 days ago
100.0 % uptime
Today
Horizon DaaS Operational
90 days ago
100.0 % uptime
Today
Security Operational
90 days ago
99.95 % uptime
Today
Graylog Operational
90 days ago
100.0 % uptime
Today
XSOAR Operational
90 days ago
100.0 % uptime
Today
GuardiCore Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Jira Service Management Email Requests Operational
90 days ago
99.95 % uptime
Today
Jira Service Management Jira Service Management Web Operational
90 days ago
99.91 % uptime
Today
Jira Service Management Service Portal Operational
90 days ago
99.86 % uptime
Today
Jira Service Management Signup Operational
90 days ago
99.95 % uptime
Today
Jira Service Management Authentication and User Management Operational
90 days ago
99.95 % uptime
Today
PIT01 (Pittsburgh, PA) Operational
90 days ago
99.99 % uptime
Today
Virtual Infrastructure Operational
90 days ago
99.98 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
99.98 % uptime
Today
Internet Connectivity Operational
90 days ago
99.99 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealVoice SIP Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
CMH01 (Columbus, OH) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
ATL01 (Atlanta, GA) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
STL01 (St. Louis, MO) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
PHL01 (Philadelphia, PA) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
PHX01 (Phoenix, AZ) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
TPA01 (Tampa, FL) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
External Cloud Applications - Duo Operational
90 days ago
99.99 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo SSO Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo SMS Message Delivery Operational
90 days ago
99.96 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Phone Support Operational
90 days ago
100.0 % uptime
Today
Duo Email Support Operational
90 days ago
100.0 % uptime
Today
Duo Cloud PKI Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 19, 2026

Unresolved incident: Cooling issue at the datacenter.

May 18, 2026
Expedited Switch Maintenance
Completed - The scheduled maintenance has been canceled and will be rescheduled for a later date. A new maintenance notification will be sent once the updated schedule is confirmed.
May 18, 21:03 EDT
Scheduled - We will be conducting expedited maintenance on our network switches. No impact is expected during this maintenance window.
May 18, 10:26 EDT
Internet Outage
Resolved - This incident has been resolved.
May 18, 09:38 EDT
Update - We are continuing to work with the vendor to identify the root cause of the issue.
May 15, 15:15 EDT
Investigating - We are currently investigating an outage that occurred at approx 4:47 am that would of impacted hosted firewall connectivity. Outage was caused by an unexpected reboot of network equipment. Environment is currently stable and working with vendor to determine root cause.
May 15, 09:10 EDT
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
ISP Carrier Outage
Resolved - Service has been restored to normal operation, and no issues are currently being observed.
May 15, 23:00 EDT
Update - Carrier testing has remained stable. Services will be restored on the carrier at 10:50 PM EDT.
May 15, 21:51 EDT
Monitoring - Carrier identified the issue. Currently testing and monitoring before restoring it back into service.
May 15, 13:15 EDT
Investigating - Issue was experienced with our primary carrier at approx. 10:35. We have escalated the issue with the carrier. We have failed over to our backup carrier while we determine the root cause.
May 15, 10:42 EDT
May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026
RedHelm Cloud Carrier DIA Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 EDT
Scheduled - Our primary internet service provider completed maintenance. We will be restore service to our primary provider. Clients may see increased latency during the fail-back to the primary provider.
May 7, 16:16 EDT
May 6, 2026
RedHelm Cloud Carrier DIA Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 22:25 EDT
Verifying - Verification is currently underway for the maintenance items.
May 6, 22:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 22:00 EDT
Scheduled - Our primary internet service provider will be performing maintenance that will impact our service. We will be failing over to our backup provider a few hours before the maintenance to ensure no impact to traffic during maintenance. Clients may see increased latency during the failover. Failing back will be schedule once the maintenance is completed.
May 6, 14:36 EDT
May 5, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage