PIT01 - Internet Connectivity
Investigating - There was a brief interruption with our primary carrier. Service has been restored, and no issues are currently observed. We’re working with the vendor to determine the root cause.
Sep 11, 2026 - 16:11 EDT
Uptime over the past 90 days. View historical uptime.
Cloud Applications Operational
LogicMonitor Monitoring Operational
Proofpoint E-Mail Security Operational
Mailstore Mail Archiving Operational
FileCloud File Sharing Operational
Horizon DaaS Operational
Anchor FileSync Operational
Security Operational
Graylog Operational
XSOAR Operational
GuardiCore Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Jira Service Management Web Operational
Jira Service Management Service Portal Operational
Jira Service Management Signup Operational
Jira Service Management Authentication and User Management Operational
PIT01 (Pittsburgh, PA) Operational
Virtual Infrastructure Operational
Network Infrastructure Operational
Storage Infrastructure Operational
Internet Connectivity Operational
IdealConnect Connectivity Operational
IdealVoice SIP Connectivity Operational
Firewall Infrastructure Operational
Backup and DR Infrastructure Operational
Co-Lo Operational
CMH01 (Columbus, OH) Operational
Virtual Infrastructure Operational
Network Infrastructure Operational
Storage Infrastructure Operational
Internet Connectivity Operational
IdealConnect Connectivity Operational
Firewall Infrastructure Operational
Backup and DR Infrastructure Operational
Co-Lo Operational
ATL01 (Atlanta, GA) Operational
Virtual Infrastructure Operational
Network Infrastructure Operational
Storage Infrastructure Operational
Internet Connectivity Operational
Backup and DR Infrastructure Operational
STL01 (St. Louis, MO) Operational
Virtual Infrastructure Operational
Network Infrastructure Operational
Storage Infrastructure Operational
Internet Connectivity Operational
IdealConnect Connectivity Operational
Firewall Infrastructure Operational
Backup and DR Infrastructure Operational
PHL01 (Philadelphia, PA) Operational
Virtual Infrastructure Operational
Network Infrastructure Operational
Storage Infrastructure Operational
Internet Connectivity Operational
IdealConnect Connectivity Operational
Firewall Infrastructure Operational
Backup and DR Infrastructure Operational
PHX01 (Phoenix, AZ) Operational
Virtual Infrastructure Operational
Network Infrastructure Operational
Storage Infrastructure Operational
Internet Connectivity Operational
IdealConnect Connectivity Operational
Firewall Infrastructure Operational
TPA01 (Tampa, FL) Operational
Virtual Infrastructure Operational
Network Infrastructure Operational
Storage Infrastructure Operational
Internet Connectivity Operational
IdealConnect Connectivity Operational
Firewall Infrastructure Operational
External Cloud Applications - Duo Operational
Duo Core Authentication Service Operational
Duo SSO Operational
Duo Push Delivery Operational
Duo SMS Message Delivery Operational
Duo Phone Call Delivery Operational
Duo Admin Panel Operational
Duo Phone Support Operational
Duo Email Support Operational
Duo Cloud PKI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 12, 2026

No incidents reported today.

Sep 11, 2026

EXPEDITED: CMH01 - Anchor FileSync Service Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 EDT
Scheduled - We are performing maintenance on the Anchor FileSync service. Access to the service will be intermittently unavailable during the maintenance.

Ticket: 0739574
Sep 9, 11:37 EDT

Sep 10, 2026

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

RedHelm Cloud Carrier DIA Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 00:00 EDT
Scheduled - One of our Internet Service Providers will be performing scheduled maintenance that may impact our service. We have redundant Internet providers in place, and a failover to our redundant provider will occur automatically. During the failover, clients may experience a brief disconnect or period of increased latency.
Once the maintenance is complete, service will automatically restore to full redundancy.
Aug 26, 08:20 EDT

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

PIT01 Edge Cluster Maintenance Update
Completed - The scheduled maintenance has been completed
Aug 31, 22:13 EDT
Verifying - Verification is currently underway
Aug 31, 22:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 21:00 EDT
Scheduled - Please be advised that scheduled maintenance will be performed on the PIT01 Edge Cluster beginning Tonight Monday 8/31/2026 at 9:00 PM ET.
During this maintenance window, customers may experience brief periods of increased latency while infrastructure updates are applied.
We apologize for any inconvenience and appreciate your patience and understanding as we perform these necessary maintenance activities to improve the stability, security, and performance of the platform.
Aug 31, 09:21 EDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage