All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cloud Applications Operational
90 days ago
100.0 % uptime
Today
LogicMonitor Monitoring Operational
90 days ago
100.0 % uptime
Today
Proofpoint E-Mail Security Operational
90 days ago
100.0 % uptime
Today
Mailstore Mail Archiving Operational
90 days ago
100.0 % uptime
Today
FileCloud File Sharing Operational
90 days ago
100.0 % uptime
Today
Horizon DaaS Operational
90 days ago
100.0 % uptime
Today
Security Operational
90 days ago
99.51 % uptime
Today
Graylog Operational
90 days ago
100.0 % uptime
Today
XSOAR Operational
90 days ago
100.0 % uptime
Today
GuardiCore Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Jira Service Management Email Requests Operational
90 days ago
99.14 % uptime
Today
Jira Service Management Jira Service Management Web Operational
90 days ago
99.22 % uptime
Today
Jira Service Management Service Portal Operational
90 days ago
99.25 % uptime
Today
Jira Service Management Signup Operational
90 days ago
99.25 % uptime
Today
Jira Service Management Authentication and User Management Operational
90 days ago
99.25 % uptime
Today
PIT01 (Pittsburgh, PA) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealVoice SIP Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
CMH01 (Columbus, OH) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
ATL01 (Atlanta, GA) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
STL01 (St. Louis, MO) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
PHL01 (Philadelphia, PA) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
Backup and DR Infrastructure Operational
90 days ago
100.0 % uptime
Today
PHX01 (Phoenix, AZ) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
TPA01 (Tampa, FL) Operational
90 days ago
100.0 % uptime
Today
Virtual Infrastructure Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Storage Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internet Connectivity Operational
90 days ago
100.0 % uptime
Today
IdealConnect Connectivity Operational
90 days ago
100.0 % uptime
Today
Firewall Infrastructure Operational
90 days ago
100.0 % uptime
Today
External Cloud Applications - Duo Operational
90 days ago
99.99 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo SSO Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo SMS Message Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Phone Support Operational
90 days ago
99.98 % uptime
Today
Duo Email Support Operational
90 days ago
100.0 % uptime
Today
Duo Cloud PKI Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 19, 2026
DaaS maintenance
Completed - Scheduled maintenance is completed
Mar 19, 10:55 EDT
Verifying - Verification is currently underway for the maintenance items.
Mar 19, 10:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 EDT
Scheduled - We are applying updates to our DaaS infrastructure. During this maintenance, some DaaS administrative tasks may be intermittently unavailable:

- Reboot/Reset virtual desktops through the admin console
- Remotely view the console of an active user session from the admin console
- Provisioning/de-provisioning of virtual desktops

If you have to perform any of the above administrative tasks during this maintenance, please log a ticket with our Service Desk by sending an email to helpdesk@redhelm.com or by calling 412-349-6678.

Reference Ticket#: 493001
Mar 16, 14:43 EDT
Mar 18, 2026
EXPEDITED: HPE Alletra/Nimble Storage Upgrades - STL01
Completed - The scheduled maintenance has been completed.
Mar 18, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 22:00 EDT
Scheduled - We will be applying updates to our Nimble Storage array that services our STL01 SRV1 environment and our direct attached Storage as a Service clients in STL01. This update is to address a recently identified security vulnerability.

Customers with production virtual servers or direct attached LUNs in this environment may experience brief increases in storage latency while controllers failover during the upgrade process. No downtime is anticipated.

Reference Ticket: 0496036
Mar 18, 11:49 EDT
EXPEDITED: HPE Alletra/Nimble Storage Upgrades - PHL01
Completed - This maintenance has been completed successfully. No issues were encountered.
Mar 18, 21:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:00 EDT
Scheduled - We will be applying updates to our Nimble Storage array that services our PHL01 SRV1 environment and our direct attached Storage as a Service clients in PHL01. This update is to address a recently identified security vulnerability.

Customers with production virtual servers or direct attached LUNs in this environment may experience brief increases in storage latency while controllers failover during the upgrade process. No downtime is anticipated.

Reference Ticket: 0496051
Mar 18, 11:47 EDT
Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
PHX01 - Primary Internet Carrier Incident
Resolved - The carrier confirmed an issue on their end and has resolved the issue. The connections have been stable. We will fail-back to the primary carrier during off-peak hours.
Mar 12, 08:55 EDT
Identified - At approximately 7:00AM EDT, the link to our primary carrier became unstable. Our routers properly failed over to our secondary carrier. The link has stabilized, but we are continuing to utilize the secondary carrier. We have escalated the issue to our primary internet carrier.
Mar 12, 08:45 EDT
Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026
HPE Alletra/Nimble Storage Upgrades - ATL01
Completed - The scheduled maintenance has completed
Mar 8, 07:39 EDT
Verifying - Verification is currently underway for the maintenance items.
Mar 8, 07:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 04:00 EDT
Scheduled - We will be performing a firmware upgrade on our ATLDC-SAN-GROUP6 Nimble Storage array. This maintenance is necessary to apply a critical security patch from HPE, upgrading the array from version 6.1.2.300 to 6.1.2.800.

Availability: No downtime is anticipated for the ATL01 environment.
Reference Ticket: #477214
Mar 5, 11:37 EST
Mar 7, 2026
ATL01 vCenter Maintenance
Completed - The scheduled maintenance is complete
Mar 7, 15:23 EST
Verifying - Verification is currently underway for the maintenance items.
Mar 7, 15:20 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 12:00 EST
Scheduled - We are applying critical updates to all of our vCenter servers.

During the maintenance, vCenter related services will be intermittently unavailable including accessing the VM consoles through the fynl portal. If you need to access the console of one of your hosted servers during this maintenance, please contact our Service Desk to get assistance.
Reference Ticket: #477277
Mar 5, 12:08 EST
Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

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